Ambiance Hotels & Resorts is committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, services, and properties.

1. Information Collection and Use We collect information to enhance your experience and improve our services. The types of personal information we may collect include, but are not limited to:

• Name, contact details (email, phone number, address).
• Payment and billing information.
• Booking and stay details.
• Preferences and interests for personalized services.
• Feedback and reviews.
• Information automatically collected through website usage, such as IP addresses, browser type, and browsing behavior.

2. Purpose of Information Collection The information we collect is used to:

• Provide, manage, and improve our hospitality services.
• Customize your experience based on preferences.
• Process reservations and payments.
• Communicate with you about bookings, offers, and promotions.
• Ensure the security and safety of guests and staff.
• Conduct research and analysis to improve our services.
• Comply with legal and regulatory requirements.

3. Data Security We prioritize the security of your personal information and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, or disclosure. However, while we strive to use commercially acceptable means to safeguard your data, no method of transmission over the Internet is 100% secure.

4. Data Sharing We do not sell or trade your personal information. However, we may share your data with:

• Service providers and partners assisting in hotel operations (e.g., payment processors, booking platforms).
• Legal authorities when required by law.
• Marketing partners for promotional activities, with your consent.

5. Cookies and Tracking Technologies Our website uses cookies and similar tracking technologies to enhance user experience and analyze website performance. You can manage cookie preferences through your browser settings.

6. Your Rights and Choices You have the right to:

• Access, update, or delete your personal information.
• Opt-out of marketing communications.
• Restrict or object to data processing under certain conditions.

To exercise these rights, please contact us at: reservations@ambiancehotels.net